Terms & Conditions

Delivery

Scandinavia: 5-7 business days.

United Kingdom/Ireland: 2-5 business days.
If you order before 12 Monday-Friday and your order is over £60 or express is selected, we will ship your order the following day. If you order after 12 Monday-Friday and your order is over £60 or express is selected, we will ship your order the within 1-2 days.

United States/Canada: 2-5 business days (after dispatch from warehouse). You can select to expedite your order within the US for an additional USD 25.00, and we will ship your order within 1-2 days (after 1 day of processing).

Italy: 5-7 business days.

 

XJewellery A/S is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement. XJewellery A/S may change this policy from time to time by updating this page. Therefore you should check this page every now and then to ensure that you are happy with any changes. This policy is effective from December 1, 2009. What we collect We may collect the following information:  Name  Contact information, including email address  Demographic information such as postcode, preferences, and interests  Other information relevant to customer events and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:  Internal record keeping  We may use the information to improve our products and services  We may periodically send promotional emails about new products, special offers, events, or other information which we think you may find interesting using the email address you have provided  We may use the information to customize the website according to your interests Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. See how to create a safe password. Online events If you participate in an event on XJewelleryuniverse.com you give us permission to use images you have uploaded on trollbeaduniverse.com while the event is running and afterwards. XJewellery A/S does not in any way allow others to use your design without your consent.
How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:  Whenever you are asked to fill in a form on the website, you will be asked to check a box to allow us to use your information for marketing and PR related activities.  If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at info@XJewellery.co.uk We will not distribute your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to info@XJewellery.co.uk If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.


Rest of the world:

For delivery to the rest of the world please note all packages are shipped from Denmark. Allow up to 7-12 business days. We deliver to the entire world except for Russia. Please confirm your local custom regulations before placing your orders, to ensure that orders from Denmark are accepted.

Some countries collect import fee at delivery after declaration – kindly note that this is at own expense. Further Information on this can be required at your local tax office. Please check your local custom regulations before placing your order.

Orders over 75 USD or 65 Euro will be sent to you by UPS Express shipment. Time of delivery is 1 – 4 business days from shipment date. Shipping notification will be sent to you on email. Please note that a signature will be required at delivery.

All products are shipped in a protected package.


Payment

We offer secure payments through Pay Pal, however, a PayPal account is NOT required to complete your purchase when choosing the Pay Pal guest checkout option.

 

Return policy

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery. (Christmas gifts can be exchanged or refunded until January 10th).

We will refund or credit the value of the item and any taxes charged within 6 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.


Our Guarantee

The warranty is based on the country of fulfillment, which is based on the orders delivery address.

Items fulfilled and shipped from Denmark are subject to a 2-year warranty (due to Danish retailer laws) against defect and will be exchanged within this period of time.
 

How to Return an Orderr

Please pack your order, enclose the returns form and place it in a protective envelope/package. Please mark the parcel with ”returned items”. We recommend insurance for safe arrival.

Please assist us by indicating the reason for the return or exchange on the returns form found at the bottom of your packing slip.
 

Mail it to:
XJewellery UK
PO Box 543
Bristol
BS34 9DX

If you wish to exchange an item purchased from a retailer, you will need to contact the retailer where the purchase was made or alternatively the distributor in your country.

If you have any questions, please feel free to call us at info@XJewellery.co.uk


Complaints

As a consumer you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see http://ec.europa.eu/consumers/odr. When submitting a complaint, please state our email address: websales@XJewellery.co.uk