Return & Exchange

 

RETURN ON US ORDERS

All US purchases made on this website are eligible to be returned within 30 days of delivery from within the US. For your convenience, simply use the pre-paid label enclosed included with your shipment and return the items to us in new, unused condition. NOTE: should you choose to use the pre-paid return label that was included with your order, a $2.99 shipping fee will be deducted from your refund amount.

You may use alternative shipping methods for your return at your own discretion. We recommend including insurance on all return packages that use alternate shipping but it is not required; Trollbeads is not responsible for lost, stolen or damage merchandise sent using an alternate return shipping method.

If you purchased items from a different online store or from a store location, please return the items to the same location. We are unable to accept returns of items not purchased on this website.

Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.

Please complete the return form included in your package and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping. If you need a new return form, please contact Customer Service. Please note RETURN on the package and attach the pre-paid return label that was included with your original shipment.

Should you choose to use a different shipping method, please note that we are unable to reimburse shipping or insurance charges incurred. While not required, we recommend adding shipping insurance to ensure safe arrival. Please send package to:

Trollbeads
attn: ECOMM RETURNS
116 Village Blvd., Suite 220
Princeton, NJ 08540

We will refund the value of the returned item and applicable taxes (less shipping fee if pre-paid label is used) that you were charged within 7 - 10 business days of your return reaching our NJ facility. Expedited shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.

 

EXCHANGE ORDERS

Jewelry purchased from the US online store is accepted for exchange if returned in saleable condition within 30 days. Please complete the return form as advised and follow the same shipping instructions as you would for a return. Some exclusions may apply. Please contact our customer care team for instructions and assistance with ordering your new items.

 

OUR PROMISE TO YOU

We produce only top quality products and know you'll love them. That's why all items purchased through www.xjewellery.com are covered by a 2-year limited product warranty.

 

COMPLAINTS

As a consumer you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see http://ec.europa.eu/consumers/odr. When submitting a complaint, please state our email address: info@xjewellery.com.