Exchange and Return


All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery. (Christmas gifts can be exchanged or refunded until January 10th).

We will refund or credit the value of the item and any taxes charged within 6 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.

Our Guarantee

The warranty is based on the country of fulfillment, which is based on the orders delivery addess. Items fulfilled and shipped from Denmark are subject to a 2-year warrantee (due to Danish retailer laws) against defect and will be exchanged within this period of time.


How to Return an Order

Please pack your order, enclose the returns form and place it in a protective envelope/package. Please mark the parcel with ”returned items”. We recommend insurance for safe arrival.

Please assist us by indicating the reason for the return or exchange on the returns form found at the bottom of your packing slip.

Mail it to:

XJewellery A/S
Toldbodgade 13
DK-1253 Copenhagen K

If you wish to exchange an item purchased from a retailer, you will need to contact the retailer where the purchase was made or alternatively the distributor in your country.

If you have any questions, please feel free to call us at +45 33 93 60 93 or mail to



As a consumer you may complain about products purchased from us via the online dispute resolution portal of the European Commission, see When submitting a complaint, please state our email address: